1. Scope
Callisacro is operated from Unit 2, Queensway Business Park, Hadley Park East, Telford TF1 6AL, United Kingdom, company number 6570564. This policy applies only where Callisacro is named as the seller on your order confirmation. Product links in our advertising features may lead to an independent retailer; in that case, contact that retailer and follow the return policy shown at checkout.
2. Your right to cancel
For most goods purchased online in the United Kingdom, consumers may cancel within 14 days after the day the goods are received, without giving a reason. If an order contains multiple items delivered separately, the period runs from receipt of the last item.
To cancel, send a clear statement before the cancellation period ends. You may call +44 1952 768666 or write to our postal address. Include your name, order number, contact details and the item concerned.
3. Returning cancelled goods
After telling us you wish to cancel, return the goods without undue delay and no later than 14 days afterwards. Unless the item is faulty, misdescribed or we agree otherwise, you are responsible for the direct return cost. Use appropriate packaging and retain proof of posting. You may handle an item only as you reasonably would in a shop; we may make a lawful deduction if unnecessary handling reduces its value.
4. Faulty, damaged or misdescribed goods
The Consumer Rights Act 2015 requires goods to be of satisfactory quality, fit for purpose and as described. If goods do not meet those standards, you may have a short-term right to reject them within 30 days and request a refund. After that period, you may be entitled to repair or replacement and, in some circumstances, a price reduction or final right to reject. These statutory remedies are not limited by this policy.
Contact us promptly with the order number, a description of the problem and, where useful, photographs. Do not dispose of the item until we advise you. We will cover reasonable return costs where goods are confirmed faulty, damaged on arrival or misdescribed.
5. Refund timing and method
For a valid cancellation, we will reimburse the product price and the standard outbound delivery charge. Additional cost for an enhanced delivery method is not refundable. We may withhold reimbursement until we receive the goods or evidence that they were sent back, whichever occurs first.
Refunds are normally made within 14 days using the original payment method, unless expressly agreed otherwise. Your bank or payment provider may require additional processing time.
6. Exceptions
Cancellation rights may not apply to sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed, personalised goods, rapidly perishable goods, or digital content supplied immediately with your express consent. An exception never removes rights relating to faulty or misdescribed goods.
7. Return address and contact
Do not send an item without first confirming that Callisacro is the seller and obtaining return instructions. Approved returns should be addressed as directed to Unit 2, Queensway Business Park, Hadley Park East, Telford TF1 6AL, United Kingdom. Telephone: +44 1952 768666.